You know about onboarding. What about offboarding?
By Gary - May 18
Offboarding is the often-overlooked process of ending your relationship with someone who uses your service. It really can make or break a customer’s view of their entire experience with your brand, and your current process could be doing more harm than you think.
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IMDS Wrap Up – (Part 2)
From the Interactive Minds Digital Summit – IMDS15 event in Brisbane, some of the highlights of the day from both speakers and audience.